Office Policies

Robertson Cosmetic Center – Cancellation & Payment Policy

Our focus is to provide you, our patient, the utmost personalized care in a timely fashion. With respect to both your schedule and ours, we do enforce the following cancellation and payment policy.

Non-Surgical Procedures:

Payment in full is taken at the time of your procedure.

Should a conflict arises and you are no longer able to keep your scheduled time, we kindly request a 48 business hour notice to reschedule your appointment.
If you accumulate 3 cancellations that are outside of the 48 hour cancellation window, we do require a $50 deposit to schedule any future appointments. This deposit will be applied to the scheduled appointment. However, this deposit will be forfeited if there are any further cancellations within less than 24 hours.

All Halo Laser treatments require a $500 non-refundable deposit to schedule. This deposit will be applied to your treatment the day of your service. If you have a scheduling conflict with your procedure, a minimum of one week notice must be given to reschedule.
IF THERE ARE ANY CHANGES TO YOUR HALO PROCEDURE LESS THAN ONE WEEK BEFORE YOUR APPOINTMENT, YOUR $500 DEPOSIT IS FORFEITED, AND A NEW $500 DEPOSIT IS REQUIRED TO RESCHEDULE.

Surgical Procedures:

In order to make your surgical experience as seamless as possible, a considerable amount of careful planning is involved in scheduling. This includes coordination between the surgery center, the OR staff, our office, and if needed, an anesthesiologist. We kindly ask that you respect our cancellation policy with as much notice as possible for any unavoidable changes.

If there need to be any changes or rescheduling of your scheduled surgery, we kindly ask for a THREE WEEK notice. Any schedule changes inside of 5 days will result in a $500 fee.

Full payment for your surgery will be taken at your pre-operative appointment. All pre-operative appointments should be scheduled 2-3 prior to your surgery.