Robertson Cosmetic Center – Cancellation & Payment Policy
Our focus is to provide you, our patient, the utmost personalized care in a timely fashion. With respect to both your schedule and ours, we do enforce the following cancellation and payment policy.
Should a conflict arise and you are no longer able to keep your scheduled appointment time, we kindly request a 48-business hour notice to reschedule your appointment.
If you accumulate 3 cancellations or appointment changes within our 48-hour cancellation window, we will require a $50 deposit held on a valid credit card to reserve all future appointments. After 4 or more cancellations or schedule changes within our 48-hour cancellation window, we will charge your credit card the full cost of your scheduled treatment in order to schedule.
*Subsequent consultation appointments are subject to a $50 office fee.
Deposits – the following appointments require a non-refundable deposit to schedule:
Halo, ProFractional, CoolSculpt, Viveve will require a $500 deposit
Microneedling and any appointment that is scheduled for an hour and a half or more will require a $250 deposit.
If there are any changes within 5 business days to an appointment that requires a deposit, your deposit is forfeited, and a new deposit will be required to reschedule.
PRODUCT RETURN POLICY
Sealed unopened products can be returned within 14 days from the date of purchase. You can exchange the product or receive an “in-house” credit. No cash refunds will be given. Please note that shipping and handling charges are not refundable.
In order to make your surgical experience as seamless as possible, a considerable amount of careful planning is involved in scheduling. This includes coordination between the surgery center, the OR staff, our office, and if needed, an anesthesiologist. We kindly ask that you respect our cancellation policy with as much notice as possible for any unavoidable changes.
If there need to be any changes or rescheduling of your scheduled surgery, we kindly ask for a THREE WEEK notice. Any schedule changes inside of 5 days will result in a $500 fee.
Full payment for your surgery will be taken at your pre-operative appointment. All pre-operative appointments should be scheduled 2-3 prior to your surgery.